2011年4月22日星期五

Discount Rosetta Stone Understanding Cultural Differences

In a recent Accenture study, cultural issues were listed as one of the main Rosetta Stone
reasons for problems in offshore outsourcing deals and over half of National Outsourcing Association (NOA) members surveyed recently also said cultural differences are still an issue in offshore outsourcing deals.Two factors that are rarely present in any domestic projects, but cannot be avoided when going offshore, are geographical distance and cultural differences.Geographical distance might be a factor in terms of unfavorable time zone differences but today most of the offshore service providers ensure that their business hours are adjusted to ensure that you have several hours of overlap per day in common. However the impact of cultural difference is something that should not be ignored when going offshore. Depending on the location you are offshore outsourcing to, cultural differences can vary from minor if you nearshore, for instance in Ireland or Eastern Europe to a real cultural clash if you offshore to low cost countries in Asia such as India or China.So far India has been the most favored offshore outsourcing destination and continues to be a dominant player in this field. The Indian service providers have matured over the Rosetta Stone Arabic
years in providing offshore outsourcing services and are able to manage cultural differences when working with clients across different geographies. However, one area that has so far not received significant focus is educating their clients on these cultural differences. Unless the clients understand these cultural differences, it is hard for them to understand and appreciate them. For example, if you are in a meeting with an Indian service provider, you will observe that the most senior person in the team from the service provider will lead the discussions and his sub-ordinates would only speak when his / her boss asks them to do so. In UK business culture sub-ordinates can interrupt a conversation at anytime if they have a valuable Rosetta Stone Chinese
contribution, but if this etiquette was followed in India it would be considered disrespectful.

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